Frequently Asked Questions
Answers to all your questions at 6sis6
Deposits, withdrawals, KYC verification, and customer support — find detailed answers to every topic all in one place.
6sis6's FAQ page is built to answer the most common questions from players in Bangladesh.
From making a deposit to the withdrawal process, identity verification (KYC), and the right way to reach support — everything
is organised below into four sections. Open the section you want to learn about and get a direct answer.
If you cannot find your question, contact us via our 24/7 live chat or by email.
Frequently Asked Questions
Withdrawal Questions
Before withdrawing bonus winnings, you must meet the wagering requirements. At 6sis6, wagering is calculated on
the bonus amount only — not combined with the deposit. For example, if you receive a ৳1,200 bonus,
withdrawal is approved after placing ৳30,000 in bets. Once the requirements are met, the money typically
arrives in your bKash, Nagad, or Rocket account within 10–45 minutes.
Yes, under 6sis6's security policy, withdrawals must be made to a bKash, Nagad, Rocket, or bank account
registered in your own name.
Transferring funds to someone else's account is not possible. This keeps your money secure and
prevents fraud. If the account name does not match, the request cannot be processed.
At 6sis6, successful withdrawal requests are usually processed within 10 to 45 minutes.
If it takes longer, make sure your KYC verification is complete and that the account
name matches correctly. If the issue persists, contact us via live chat or email ([email protected])
— our support team is available 24 hours to help.
The minimum withdrawal amount at 6sis6 is ৳1,000. Requests
below this amount will not be accepted. The maximum limit may be set separately and
benefits may vary by VIP level. Before withdrawing, check your account balance and wagering
status once.
Customer Support
Yes, the 6sis6 customer support team is able to provide service in both Bengali and English.
Our support team was built with Bangladeshi players in mind, so you can describe your issue in your own
language and receive a clear response in Bengali.
For a faster resolution, have the following information on hand before reaching out:
your account username or registered email, the date and approximate time of the issue,
the transaction ID (if it is a payment-related issue), and a screenshot (if possible). Providing
this information allows our support agents to assist you much more quickly.
6sis6 currently offers two support channels:
Live Chat — get instant help after logging in to the site; and
Email — write to [email protected] and our team will respond as quickly as possible.
Both channels are available in Bengali and English.
6sis6 customer support is active seven days a week, twenty-four hours a day. Support is available at night, in the early morning, and on
any public holiday. So if you run into an issue while playing, contact us right away via live
chat or email — no need to wait.
The more clearly you describe your issue in the email to [email protected], the faster you will receive a resolution.
Be sure to include in the email: your account details, the type of issue (payment, login, bonus, etc.),
the time of the incident, and the relevant transaction ID. Attaching a screenshot will speed up the process further.
Identity Verification (KYC)
If your KYC verification is rejected, read the reason carefully first. Most issues occur because the image is
unclear, the document has expired, or the name does not match. Re-upload clear, complete, and correct
documents. If the problem persists, email [email protected] or contact us via live
chat — our team will help with the review.
6sis6 stores your personal documents securely using SSL encryption.
Documents submitted for KYC verification are used solely to confirm your identity and are never
shared with third parties. Our privacy policy provides detailed information on this.
This is an essential security measure. The name on your 6sis6 account, the name on your identity documents, and the name on your payment wallet (bKash, Nagad or Rocket) or bank account must be exactly the same. If the names do not match, transactions cannot be verified and withdrawals may be held up.
Documents generally accepted for identity verification at 6sis6:
National ID Card (NID) — most widely accepted; Passport; Driving Licence.
Photos of documents must be clear and complete — all information must be clearly visible. Expired documents are not accepted.
Without KYC verification, some features, particularly large withdrawal limits, may be restricted.
For a safe and uninterrupted gaming experience, it is best to complete identity verification as soon as possible.
This is a one-time process — once verified, you do not need to submit documents again for future transactions.
How to deposit money
6sis6 generally does not charge any additional processing fee for deposits. However, mobile financial services such as bKash, Nagad or Rocket may apply their own send money or payment charges — this is the policy of the respective service provider, not 6sis6. Bank transfer fees set by the bank may also apply.
To deposit with bKash on 6sis6: first log in to your account, then go to the 'Deposit' option and select bKash. Send the specified amount to the payment number shown and enter the transaction ID on the site. Minimum deposit is ৳200. The balance is credited within a few minutes.
In some cases there may be a slight delay in balance updates due to network issues. Please wait a moment after making the payment. If more than 15 minutes have passed, contact us via live chat or at [email protected] with the transaction ID and a screenshot of the payment. Our team will resolve the matter promptly.
Yes, the deposit process with Nagad is straightforward. Select Nagad on the deposit page, Send Money the specified amount to the number provided by the site, and enter the reference number in the designated field. You can start from a minimum of ৳200. Nagad transactions are generally confirmed quickly.
6sis6 supports the most popular payment methods in Bangladesh. Currently accepted payment methods are: bKash, Nagad, Rocket and Bank Transfer (including major banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank). The minimum deposit amount for each method is ৳200.
Yes. Rocket (Dutch-Bangla Bank) is one of the approved payment methods at 6sis6. Use the Send Money option via the Rocket app or by dialling *322#. After payment, entering the transaction ID on the site will generally update your balance quickly. The minimum deposit amount is the same across all methods — ৳200.
Still have questions? We are ready to help
6sis6's support team is with you 24 hours a day, 7 days a week. Contact us in Bengali or English — whichever you prefer — and get a quick resolution.
Live Chat — 24/7 instant support